Corporate & Bulk Order Terms

These Corporate & Bulk Order Terms govern large-volume, organisational, and project-based purchases initiated through or associated with www.rockworthindia.com (“Website”).

By submitting a bulk order enquiry, placing a high-volume purchase, or coordinating with Rockworth for business requirements, the client acknowledges and agrees to the terms outlined herein.

Rockworth India Pvt. Ltd. reserves the right to update or modify these Terms at any time without prior notice.

Bulk and corporate orders differ from regular individual purchases in scale, pricing, manufacturing requirements, timelines, and after-sales service.

These Terms ensure clarity, transparency, and seamless coordination for all parties involved.

• Multiple-unit purchases for businesses, offices, institutions, or commercial spaces
• Orders involving custom materials, finishes, or configurations
• High-volume procurement exceeding standard retail quantities
• Multi-location delivery or installation projects
• Interior design and architectural firm project requirements
• Institutional, government, PSU, or enterprise-level orders

Rockworth may request KYC or verification details such as company information, billing details, GST number, or identification for processing bulk enquiries.

• Order quantity
• Product specifications and customisation requirements
• Project scope and complexity
• Delivery location(s)
• Installation needs
• Raw material availability
• Applicable taxes and logistics charges

Bulk order quotations differ from retail pricing and are valid only for the duration mentioned in the quotation.

Any changes in quantity, specifications, or delivery details may require a revised quotation.

• Customisation requirements
• Manufacturing batch constraints
• Vendor sourcing
• Production line setup
• Inventory availability

Applicable MOQs will be communicated during the quotation process.

• Order volume
• Product category and availability
• Customisation requirements
• Manufacturing queue
• Distance and logistics feasibility

Estimated timelines provided are indicative and may vary due to production delays, logistics disruptions, regulatory restrictions, seasonal surges, or force majeure events.

Partial delivery may be coordinated if mutually agreed.

• Fabric or colour choices
• Finish variations
• Dimension changes
• Branding requirements
• Modular configurations
• Workspace layouts

Custom orders require formal approval before production.

Once approved, customised orders cannot be cancelled, returned, or refunded.

• 100% advance payment
• 50% advance with balance before dispatch
• Project-based milestone payments for large projects
• NEFT or RTGS bank transfers
• GST-compliant invoicing

Orders are processed only after receipt of the agreed advance payment. Delayed payments may impact delivery schedules.

Clients must provide accurate company GST details to avail input tax credit.

Rockworth is not responsible for rejected GST claims due to incorrect, incomplete, or late submission of GST information.

All invoices are issued as per applicable GST regulations.

• Proper access to the delivery location
• Lift availability or prior notice for stair-carrying
• Necessary building permissions
• Space readiness for installation
• Clear and obstruction-free pathways

Additional charges may apply for difficult access conditions, manual stair-carrying, multi-floor delivery, or after-hours delivery.

Delivery schedules may require coordination with security, facility managers, and building authorities.

Installation services are coordinated post-delivery based on order volume, site readiness, technician availability, and execution phases.

If the site is not ready at the time of delivery, re-visitation charges may apply.

For large-scale projects, Rockworth may assign an installation supervisor.

Bulk orders follow separate return and replacement criteria from regular retail purchases.

• Manufacturing defects
• Incorrect items delivered
• Transit damage

Returns are not applicable for design changes, preference changes, natural material variations, client-handled damage, or customised items.

Warranty applies as per product category. Heavy or continuous commercial usage may affect coverage.

Once an order is confirmed and production or procurement begins, cancellations are not permitted.

Refunds are not applicable for customised or large-scale items. Partial refunds for non-custom items may be considered only if no sourcing or production has started, subject to administrative fees.

Rockworth’s decision regarding cancellations is final.

• Indirect or consequential losses
• Delays caused by external factors
• Loss of productivity or business disruption
• Client-handled transportation or re-installation issues
• Damage after successful installation
• Client-side delays or site unavailability

Maximum liability is limited to the invoiced value of the product(s).

Timely communication is required for site schedules, delivery approvals, installation readiness, payment confirmations, layout changes, and escalations.

Delays or lack of communication may impact overall project timelines.

Rockworth Systems Furniture (India) Pvt. Ltd.

Email: [email protected]

Phone: +91-8130559187