Question 1

What products do you offer on the Rockworth online store?

Accepted Answer

The Rockworth e-commerce platform offers a curated range of workspace furniture including office chairs, work tables, desks, conference tables, modular components, and accessories. Product availability may vary based on stock and location.

Question 2

Do I need an account to place an order?

Accepted Answer

No, you can place an order as a guest. However, creating an account helps you track orders, view purchase history, and access faster customer support.

Question 3

How do I check if my location is serviceable?

Accepted Answer

Enter your pin code on the product page or during checkout. The system will automatically indicate whether delivery and installation services are available at your address.

Question 4

How long will delivery take?

Accepted Answer

Estimated delivery timelines are displayed on each product page. Timelines vary based on product type, stock availability, and delivery location. Delays may occur due to logistics or external circumstances, and updates are shared once the order is dispatched.

Question 5

Will I get installation with my order?

Accepted Answer

Many Rockworth products include installation. If installation is required, the partner team will contact you after delivery to schedule an appointment. Some products are DIY (Do-It-Yourself) and come with easy-to-follow instructions.

Question 6

Can I schedule delivery for a specific date?

Accepted Answer

At present, exact delivery dates cannot be committed. However, logistics partners will keep you informed as your order progresses through the delivery process.

Question 7

What if I am not available at the time of delivery?

Accepted Answer

If you miss the delivery attempt, the logistics partner will try again or contact you to reschedule. Additional charges may apply for repeated failed delivery attempts or access issues.

Question 8

What should I do if my product arrives damaged?

Accepted Answer

Please inspect your product immediately upon delivery. If you notice physical damage, missing parts, or an incorrect item, report it within the timelines specified in the Returns & Replacement Policy. Photos or videos will help resolve the issue faster.

Question 9

What is your return policy?

Accepted Answer

Returns are accepted only for manufacturing defects, transit damage, missing parts, or incorrect items delivered. Returns based on preference, colour variations, or incorrect measurements are not accepted. Please refer to the Returns, Refunds & Replacement Policy for details.

Question 10

Can I cancel my order?

Accepted Answer

Orders may be cancelled before dispatch. Once the product enters the dispatch process, cancellations are not accepted. Please refer to the Cancellation Policy for detailed terms.

Question 11

How do refunds work?

Accepted Answer

If your cancellation or return request is approved, refunds are initiated to the original payment method. Banks and payment gateways may take 7–14 business days to process the refund.

Question 12

Do your products come with a warranty?

Accepted Answer

Yes, all Rockworth products carry a manufacturer warranty against manufacturing defects. Warranty duration varies by product and is mentioned on the respective product page. Please refer to the Warranty Policy for full details.

Question 13

What is not covered under warranty?

Accepted Answer

Normal wear and tear, damage due to misuse or improper handling, exposure to moisture or chemicals, unauthorised repairs, and upholstery ageing are not covered. Additional exclusions are listed in the Warranty Policy.

Question 14

Can I request customised furniture?

Accepted Answer

Customisation options may not be available through the e-commerce store. For bulk or customised requirements, please contact Rockworth’s corporate sales team directly.

Question 15

What payment methods do you accept?

Accepted Answer

We accept major credit and debit cards, UPI, net banking, wallets, and other secure payment options supported by our payment gateway providers.

Question 16

Is my payment information secure?

Accepted Answer

Yes. All payments are processed through PCI-DSS compliant payment gateways. Rockworth does not store your card or bank details at any stage.

Question 17

Can I place a bulk or corporate order online?

Accepted Answer

For large-scale office orders or custom requirements, we recommend contacting Rockworth’s corporate sales team directly for tailored pricing, project support, and installation planning.

Question 18

How can I track my order?

Accepted Answer

Tracking updates are shared via email or SMS once the order is dispatched. If you have an account, you can also track your order under the “My Orders” section.

Question 19

Do you offer international shipping?

Accepted Answer

Currently, Rockworth delivers products only within India.

Question 20

How do I contact customer support?

Accepted Answer

You can contact Rockworth Systems Furniture (India) Pvt. Ltd. via email at care@rockworthindia.com or phone at +91-8130559187. Support hours are 10 a.m. to 7 p.m. IST.

Question 21

What makes Rockworth furniture different?

Accepted Answer

Rockworth brings over five decades of global design and manufacturing experience to every piece. Our furniture combines thoughtful design, ergonomic thinking, precision engineering and responsible manufacturing to create products made for everyday comfort, functionality and lasting use.

Question 22

Where is Rockworth furniture made?

Accepted Answer

Rockworth India manufactures its furniture at our ISO-certified facility in Sri City, Andhra Pradesh. With wood and metal manufacturing under one roof, we use advanced CNC systems, robotics and digital processes to maintain greater control over quality, consistency and finishing.

Question 23

What materials are used in Rockworth furniture?

Accepted Answer

We select materials with a focus on performance, durability and responsible sourcing. Depending on the product, these include engineered wood, metal, fabrics, foams and other carefully selected components. We also use FSC-certified materials and recycled-content particle board in our manufacturing.

Question 24

What does 80–90-micron powder coating mean?

Accepted Answer

Powder coating is the protective finish applied to our metal components. Our 80–90-micron in-house powder coating creates a consistent and durable finish designed to withstand everyday use while maintaining its appearance over time.

Question 25

How is Rockworth committed to sustainability?

Accepted Answer

For us, sustainability is part of good design. We consider the journey of a product — from the materials we choose and how it is manufactured to how long it can remain in use. Our approach includes FSC-certified materials, recycled-content materials, energy efficiency, renewable energy, recycling, waste reduction and designs that support longer product life.

Question 26

What warranty and after-sales support do you offer?

Accepted Answer

We believe your experience with Rockworth should continue well beyond your purchase. Warranty coverage and after-sales support vary by product, ranging from 2 to 5 years depending on the product. We recommend checking the specific product details or contacting our team for the applicable warranty, service and support information.

Your Questions ?

Still need a hand?